Frequently Asked Questions
3392 Wonderland Rd S
London, Ontario N6L 1A8
Toll Free: 800-256-3189
It is CHOPS policy to sell to businesses who are actively engaged in picture framing or a closely related business. Possession of our catalog does not constitute the right to buy. CHOPS reserves the right to determine eligibility of clientèle. CHOPS sells to wholesale customers only, retail customers are referred to CHOPS clientèle.
Visa, MasterCard, debit, EFT, cash, and cheques are accepted at time of sale. NSF cheques are subject to a $25 service charge.
8:30 am – 4:30 pm Monday to Friday
June, July & August - Closed at noon on Fridays.
Our answering service is available after business hours to receive your orders.
Orders may also be placed by fax to 519-652-0850/877-652-0850 or by email to email@example.com.
LOCAL BUSINESS DELIVERIES
It is our policy to deliver next day. However, orders placed before 8:30 am may be delivered the same day. A minimum of $50 before tax for free delivery within London.
Orders for pickup must be placed before 10:00 am. Unless special arrangements are made, goods may be picked up between 3:00 pm and 4:30 pm the same day.
All orders are FOB London. Orders placed outside of London are shipped via the most economical way at your cost.
If your order is received by 8:30 A.M., every effort will be made to ship that day.
Orders after 8:30 A.M. will be shipped next day.
Oversize charges may incur an additional fee of $10.00 or more for any shipment 60” and over.
Routing instructions for out of town orders should accompany each order; otherwise, the most economical routing will be used.
Lengths shipped via courier have a maximum of 8 feet. Please specify at which point you want wood or metal cut if longer than 8 feet in length. Any package over 84 inches (length plus girth) is automatically charged as a minimum of 16 pounds, regardless of actual weight.
All freight charges are as charged by the carrier and are included on your invoice.
CHOPS will not be liable for loss or damage by carrier. In the event of damage, all claims must be made with the carrier.